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Understanding the DCFS investigation process

When DCFS has reason to believe your children are victims of abuse or neglect, social workers will investigate. If this is your first investigation, you are probably confused and overwhelmed. This guide explains what is happening, why, and what comes next.

If you are experiencing a DCFS investigation, you may feel confused and overwhelmed, especially if this is the first investigation you have ever faced. This guide will help you understand what is happening, why, and what comes next.

Call at the beginning, not the end

Do not wait until you have a court date or your children have been removed. Call as soon as an investigation begins, the first time you get a call or a visit from DCFS. Early legal involvement is what keeps cases out of court and children at home. 949-209-5033

Why is DCFS investigating my family?

DCFS investigates any concern that a child is experiencing abuse or neglect. Those concerns arrive from two sources: anonymous calls to the DCFS hotline, and reports from mandated reporters.

Defining abuse and neglect

Abuse can be physical, sexual, or emotional.

  • Physical abuse might be excessive or extreme physical discipline. Examples include hitting children with objects such as belts or sandals, or spankings hard enough to leave marks.
  • Sexual abuse inflicted by anyone, including people who are not related to the children, can lead to a DCFS investigation.
  • Emotional abuse is harder to define. It is best understood as extreme actions that cause a child severe emotional distress or mental health consequences such as acute anxiety or depression. This often includes exposure to domestic violence.

Neglect is when a parent or caretaker fails to provide a child with adequate food, clothing, shelter, medical care, or supervision.

Anonymous calls

DCFS operates an anonymous Child Protection Hotline that allows anyone to report suspected child abuse without revealing who they are. DCFS states that a person should only call if they know or have "reasonable suspicion" that a child is at risk or has experienced abuse or neglect.

Reasonable suspicion means only that most people would reach the same conclusion given the same information. People can and do make anonymous calls without any concrete proof.

Mandated reporters

Mandated reporters include law enforcement, childcare workers, teachers and other school employees, doctors, nurses, lifeguards, and firefighters. People in helping professions, or who work with children, carry a heightened legal responsibility to report suspected abuse or neglect. California Penal Code § 11165.7 requires them to report their suspicions.

What DCFS does with the report

The agency's role is to investigate these calls and reports to assess whether a child is a victim of, or at risk of, abuse or neglect. Investigations lead to one of three outcomes.

  • No evidence. If there is no evidence the child is a victim or at risk, the investigation closes.
  • Some evidence, issues not serious. DCFS provides the family with services addressing whatever is causing harm or risk. This is sometimes called a "voluntary" case.
  • Evidence and serious issues, or the family declines services. DCFS files a petition against the parents alleging abuse or neglect, opening a court case. DCFS may also seek a warrant to place the children in foster care or with a relative.

What happens when DCFS is called?

When DCFS receives a report about a concern for child safety, the first step is to evaluate whether the concern meets the legal definition of abuse or neglect. If it does, DCFS opens an investigation within 24 hours. The person who conducts it is called an Emergency Response Worker, or ERW.

How a report becomes an investigation

Step 1. Screening. DCFS decides whether the report meets the criteria for a child abuse or neglect investigation.

If it does not meet criteria: no case is opened.

Step 2. If it does meet criteria: a case is opened and an Emergency Response Worker is assigned.

Step 3. The ERW begins investigating.

Know this before anything else

You have the right to an attorney during a DCFS investigation. Having one helps you:

  • Avoid a court case
  • Keep your children at home
  • Protect your civil rights, and document any violations for a potential future claim

The investigation, step by step

Home assessment

Unless there is an immediate danger, meaning exigent circumstances, DCFS must get your permission to enter your home or talk to your child. You have the right to say no. Read more about your rights during an investigation.

If you refuse consent: the worker may seek an investigative warrant to enter your home or speak with your child.

You have the right to have an attorney present during the home assessment.

Interviews and information gathering

  • The ERW will attempt to interview all children and adults living in the home, privately and individually, not just the child named in the report.
  • Location of children. The ERW will ask about the whereabouts of all your children, including any who live outside your home, for example with relatives.
  • Interviews with parents. Each parent or legal guardian who has access to the child will be interviewed separately and in person.
  • If you are the accused. You have the right to be told the allegations against you. You may choose to have your attorney present. If you request that, the ERW will postpone the meeting and arrange for their attorney to join.
  • The ERW may contact others who know your child, such as doctors and teachers.

Paperwork you will receive

You will be asked to review and complete forms with information about your civil rights. You will also be asked to provide information about the language you speak and your nationality, specifically whether you have Native American heritage.

If you have Native ancestry

DCFS must make "active efforts" to keep your family together. This is a materially higher standard than applies in other cases. Read what ICWA requires.

The release of information

The ERW may ask you to sign a release allowing them to obtain records from your child's school and doctor. It is important that you decline to sign this release. You have the right to obtain that information yourself and supply it to the ERW if you and your attorney believe it will not harm your case.

New discoveries and added allegations

  • If new concerns are found during the investigation, the worker adds them to the referral and reports them to the hotline.
  • For any siblings investigated for safety but without original allegations, an "At Risk, Sibling Abused" allegation will be created.
  • The ERW may raise concerns entirely outside the original report that led to the investigation.

How the investigation ends

The ERW and their supervisor decide whether there is evidence of a child safety issue.

If there is not enough evidence of a safety issue legally requiring DCFS or court intervention, DCFS closes the investigation with a finding of "inconclusive" or "unfounded."

If DCFS decides a child safety issue exists, the allegations in the referral are found "substantiated." From there, two things can happen.

A voluntary family maintenance safety plan

DCFS may offer you a voluntary family maintenance safety plan. This is a contract with DCFS that allows your child to remain home in exchange for DCFS supervising your family and requiring you to complete programs and enroll in services. DCFS will ask you to sign it and adhere to it.

Before you sign

Do not sign anything without first having an attorney look at it. What a safety plan actually commits you to.

A court case and a removal warrant

DCFS may instead file a court case against you and seek a warrant to remove your child. To obtain that warrant, they must show the judge specific, credible facts supporting a reasonable belief that your child is being abused or neglected. Not a complaint. Not a hunch. And not the fact that you refused to consent to the investigation.

The warrant is reviewed by a judge, who will either approve or deny it. Read about the importance of the first 72 hours after your child is removed.

Frequently asked questions.

Why is DCFS investigating my family?

DCFS investigates any concern that a child is experiencing abuse or neglect. Those concerns come from two places: anonymous calls to the DCFS Child Protection Hotline, and reports from mandated reporters such as teachers, doctors, nurses, childcare workers, and law enforcement. A caller does not need proof. They need only what the agency calls reasonable suspicion, meaning that most people with the same information would reach the same conclusion.

Do I have to let DCFS into my home?

Unless there is an immediate danger amounting to exigent circumstances, DCFS must get your permission to enter your home or speak with your child. You have the right to say no. If you decline, the worker may seek an investigative warrant to enter your home or interview your child. You also have the right to have an attorney present during a home assessment.

Can DCFS interview my child without me being there?

The Emergency Response Worker will attempt to interview every child and adult living in the home, privately and individually, not just the child named in the report. They will also ask about the whereabouts of any children who live elsewhere, such as with relatives. If you are the person accused, you have the right to be told the allegations against you and to have your attorney present. If you request an attorney, the worker will postpone the meeting and arrange for county counsel to attend.

Should I sign the release of information DCFS gives me?

The worker may ask you to sign a release allowing DCFS to obtain records from your child's school and doctor. You are not required to sign it. You have the right to obtain those records yourself and provide them to the worker if you and your attorney conclude they will not harm your case. Speak with an attorney before signing any release.

What are the possible outcomes of a DCFS investigation?

Three. If there is not enough evidence of a safety issue requiring intervention, DCFS closes the investigation with a finding of inconclusive or unfounded. If there is some evidence but the issues are not serious, DCFS may offer services, sometimes called a voluntary case. If there is evidence and the issues are serious, or the family declines services, DCFS may file a petition to open a court case and may seek a warrant to place the child with a relative or in foster care.

What is a voluntary family maintenance safety plan?

It is a contract with DCFS that lets your child remain at home in exchange for agency supervision and a requirement that you complete programs and enroll in services. DCFS will ask you to sign it and adhere to it. Do not sign anything without an attorney reviewing it first. What is presented as voluntary carries consequences that are difficult to undo.

Do I have the right to an attorney during a DCFS investigation?

Yes. You have the right to an attorney during a DCFS investigation, before any court case exists. An attorney at this stage can help keep the matter out of court, keep children at home, and document any civil rights violations for a potential later claim.

About this article

Written by the attorneys at K. Adeniyi Law, APC, a California family defense firm representing parents in CPS investigations and juvenile dependency proceedings. It is intended for general educational purposes only and does not constitute legal advice. Reading this article does not create an attorney-client relationship. Every case is different. Consult a qualified attorney about your specific situation.

California Penal Code § 11165.7 (mandated reporters); California Welfare and Institutions Code §§ 300, 306, 328; Indian Child Welfare Act, 25 U.S.C. § 1901 et seq.
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